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PROBLEM AREAS & SOLUTIONS
 
INSTALLATION
  1.   Does the  IP camera ready  to be used in remote surveillance when it is connected to router  /  router        and modem?
  2.    What to do with the "Installation Wizard"?
  3.   What is the plug-in for?
  4.   How to do the adjustment of the security level?  /  How to activate the Unsigned ActiveX?  /  How to        enabling the ActiveX control?
  5.   How to do port forwarding?
  6.   Can I assign a name for my IP camera's URL, rather then access it with numeric IP address?
  7.   How to register DDNS account for my IP camera?
  8.   Is setting for wired and wireless IP camera same?
VIDEO LOSS
  1.   What to do when video loss?
RECORD / PLAYBACK
  1.   Can I burn all surveillance record in CD? How?
  2.   Can I still playback the recording file after I burn it into CD?
  3.   How can I delete recorded data in my hard disk?
  4.   How to playback my recorded data?
  5.   Why the recording action is stop after my PC or notebook is restart?
  6.   What can the scheduling tool do for me?
  7.   What is the common media tool which can support AVI format video?
AUDIO / VIDEO / image/ TIME
  1.   I cannot hear any sound while watching.
  2.   Why can I not watch video from the IP camera after it is authenticated?
  3.   The image is not clear enough?
  4.   Why does the image not refresh regularly?
  5.   Why is the timestamp different from the system time of my PC or notebook?
OTHERS
  1.   How to insert camera in CISEYE's 16-CH Smart VS-IP Recorder – Monitor program?
  2.   I have opened motion detection windows but it cannot work.
  3.   What if I forget my password?
  4.   Why can I not access the IP Camera when I set up some options in the application?
  5.   I have installed a wireless IP camera. Why sometimes I can't do viewing from it?
 
  INSTALLATION
 
   
1.    Does the IP camera ready to be used in remote surveillance when it is connected to router / router         and modem?
 
No. For your information, if you hope to do local viewing only, your IP camera is only needed to be connected to router; if remote viewing is your choice then you need to have additional connection from router to the modem in order to access to Internet.
 
To setting up an IP camera, please follow the steps below :
 
  1. Install the “Installation Wizard” from installation disk.
  2. Run the “Installation Wizard” to detect the IP address of the IP camera.
  3. Activate the Unsigned ActiveX.
  4. Perform the port forwarding.
 
Your IP camera will be ready after steps above if all steps done properly.
 
If you hope to assign a DDNS for your IP camera, you might need to register DDNS for your IP camera.
  Δ Top
 
  2.    What to do with the “Installation Wizard”?  
 
1.
After installation of "Installation Wizard" from CD, go to Desktop, click on the following icon to run the program.
   
  Installation Wizard icon
2.
Window as following will be appear if your PC/Laptop has firewall program. Click on “Unblock”, as shown as following to continue. Otherwise you will be at the next step.
   
 
3.
Then window as following will be appear. (Make sure the IP camera is connected, otherwise no IP camera(s) will be detected here)
   
 
The “Installation Wizard” program will detect IP address of the IP camera(s) which is/are connected to network.
By default the IP address of the IP camera is automatically assigned.
Example as the following, the IP address for the IP camera is “192.168.0.55”.
If no any IP camera is detected, click on “Search” button at the bottom to refresh.
Serial Number is the serial number for the IP camera. It is written at the back of the IP camera. With the serial number, you can recognize which IP camera are you setting up, if you have more than one IP camera connected to the network. Example below is only one camera connected to the network and the serial number is 00-02-D1-01-93-8B.
 
 
4. Check the IP camera which you wish to do setting. And click on “Setup” as the following.
   
 
5. Then the following window will be appear.
   
 
 
Change Host Name
 
The “Host Name” is used for the homepage title of main page and is displayed as the title over the video window on the main page.
  As example below, the “host name” is “Network Camera”.
 
The maximum string length is 40 characters or 20 characters in double-byte-character-systems like Chinese or Japanese.
 
Change root password
 
To change the administrator’s password, type the new password in both root password and confirm password text boxes identically.
 
This is password to access the IP camera What is typed will be displayed as asterisks for security purposes.
  The maximum password is 14 characters.
 
Adjust date and time
 
There are three ways to adjust system date and time. The easiest way is to make Network Camera "Sync with computer time". The second way “Manual” is to set the date and time manually by entering new values. Notice the format in the related field while typing. The third way “Automatic” is to make Network Camera automatically
synchronize with timeservers over the Internet every hour.
6. Click “Next”, then page as following will be appear.
   
 
7.
After installation of "Installation Wizard" from CD, go to Desktop, click on the following icon to run the program.
   
 
Key in the following default information to get the router configuration page :
 
 
(A) DLink Router
  Default IP address : 192.168.0.1 (Enter in URL bar)
  admin username : admin
  admin password : (blank)
 
 
(B) Linksys Router
  Default IP address : 192.168.1.1 (Enter in URL bar)
  admin username : admin
  admin password : admin
 
 
Please refer to your router user guide to get to the page if you can't get it with information above.
(A) DLink Router
 
  1. Click “Status” tab and choose “Device Info” button.
     
   
 
 
(B) Linksys Router
 
  1. Click “Setup” and check router IP address.
     
   
  2. Click “Status” and check DNS 1 and DNS 2.
     
   
8. If you are setting for wireless IP camera, please go to this step, otherwise continue with next step.
   
 
(A) DLink Router
 
  1. Click “Home” tab and choose “Wireless” button to check the wireless setting.
     
   
 
 
(B) Linksys Router
 
  1. Click “Wireless” tab and choose “Basic Wireless Settings” to check the wireless setting.
     
   
  2. Click “Wireless” tab and choose “Wireless Security” to continue checking on wireless setting.
     
   
9. Click “Next”, then a box as following will be shown.
   
 
10. Click “OK”, window as following will be shown. Click “Apply.”
   
 
11. Click “Done”. Finally, you have successfully fixed the camera IP address.
   
 
 
  Δ Top
 
   3.    What is the plug-in for?  
 
The plug-in provided by IP Camera is used to display motion pictures and audio in Internet Explorer. If you system does not allow installation of any plug-in software, the security level of the web browser may need to be lowered. It is recommended that you consult your network supervisors in your office regarding adjustment of the security level. Software installation may be regulated in some offices. Please refer to “How to do the adjustment of the security level? / How to activate the Unsigned ActiveX? / How to enabling the ActiveX control?” for guide.
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4.    How to do the adjustment  of  the security  level? / How to activate the Unsigned ActiveX? / How  to          enabling the ActiveX control?
 
At the initial access to the “Connection type” page in Windows, the web browser will ask for a new plug-in installation, the plug-in being the Network Camera. This plug-in has been registered for certification and can be used to change the parameters at the client’s site. The user may click on to install the plug-in. If the web browser does not allow the user to complete the installation, check the Internet security to lower the security level or contact your IT or networking supervisor.
Please choose Operating System which is installed in your PC / laptop which you hope to do the security level setting :
 
  1.   Windows XP / 2000 / Me / 98E
  2.   Windows XP SP2
  3.   Windows Vista
Client Settings (Windows XP / 2000 / Me / 98E) >> Back to choice
 
1.    Initial IE browser, select function item “Tools” - “Internet Options”.
 
2.    Security - Default Level.
 
3.    Lower down the security level bar to “Low”, and press “Apply”.
 
4.    Refresh IE Browser, a question frame will pop-up to ask for download Active-X, press “Yes”.
 
Client Settings (Windows XP SP2) >> Back to choice
 
1.    Initial IE browser, select function item “Tools” - “Internet Options”.
 
2.    Security - Custom Level.
 
3.    Security Settings - Download unsigned ActiveX Controls set “Enable” and press “OK”.
 
4.    Press “Apply” and then “OK”.
 
5.    Key-In camera’s IP address and press “OK” on Information Bar.
 
6.    Click the blue bar under the Camera’s IP address in the browser, then choose “Install ActiveX         Control”.
 
7.   Recover security settings. Download unsigned ActiveX Controls set “Disable” and press “OK” and        “Apply”.
 
Client Settings (Windows Vista) >> Back to choice
 
1.    Initial IE browser, select function item “Tools” - “Internet Options”.
 
2.    Security - Custom Level.
 
3.    Security Settings - Enable all the options under “ActiveX controls and plug-ins”, which mean you         need to choose “Enable” for all the following options, then press "OK".
  (i) Allow previously unused ActiveX controls to run without prompt
  (ii) Allow Scriptlets
  (iii) Automatic prompting for ActiveX controls
  (iv) Binary and script behaviors
  (v) Display video and animation on a webpage that does not use external media player
  (vi) Download signed ActiveX controls
  (vii) Download unsigned ActiveX controls
  (viii) Initialize and script ActiveX controls not marked as safe for scripting
  (ix) Run ActiveX controls and plug-ins
  (x) Script ActiveX controls marked safe for scripting*
 
4.    A warning window as the following will be prompted. Click “Yes” to continue.
 
5.    Then you will back to this window. Click “OK” to continue.
 
6.    After that, the IE windows you open at the beginning will show you the following.
 
7.   Enter the DDNS or IP address in the URL and username and password in authentication         page, which you use to access your IP camera.
 
8.    Press “Close” on Information Bar.
 
9.   Click the yellow bar under the Camera’s IP address in the browser, then right click to choose         “Install ActiveX Control”.
 
10.   After steps above, you should be able to do the viewing for your IP camera. If still can't, please to          click refresh button as below to refresh your page.
 
11.   After you success to access to your IP camera, please recover security setting with steps : Tools          -> Internet Options -> Security - > Click “Reset all zones to default level”.
 
12.   Then press "OK" to complete the setting.
 
  Δ Top
 
  5.    How to do port forwarding?  
 
1.
After open the camera page with camera IP address in Web browser, window like the following will be shown. Click on “Configuration”.
   
 
2. Then click on “Network”, then the following window will be shown.
   
 
3. Go to router setting page.
   
 
You have to ensure the camera ip address, and http, video, control and audio port number set in the router exactly the same with your camera page setting (kindly open the camera page with IE and browse through configuration -> Network. For ample, the video port number in router is 5003; the video port number in camera must be 5003 also.
(A) DLink Router
 
  1.
To do port forwarding in DLink router, click on “Advanced” tab in “Virtual Server” button. And do the following steps.
     
   
i. Open up HTTP connection
   
 
 
  - Click “Enabled”.
  - On the “Name” field, type in a name (could be anything) for youy camera.
  -
On the “Private IP” field, type in the local (internal) IP address of your camera. You can locate the local IP address of your camera by using Installation Wizard.
  - On the “Protocol Type” field, select TCP.
  - On the “Private Port” field, type in 80.
  -
On the “Public Port” field, type in 80 for first camera, 81 for second camera, 82 for third camera, and so on.
  - For “Schedule”, click Always.
  - Click “Apply”.
ii. Open up Control Port connection
   
 
 
  - Click “Enabled”.
  - On the “Name” field, type in a name (could be anything) for youy camera.
  -
On the “Private IP” field, type in the local (internal) IP address of your camera. You can locate the local IP address of your camera by using Installation Wizard.
  - On the “Protocol Type” field, select TCP.
  -
On the “Private Port” field, type in 5001 for first camera, 5004 for second camera, 5007 for third camera, and so on.
  -
On the “Public Port” field, type in 5001 for first camera, 5004 for second camera, 5007 for third camera, and so on.
  - For “Schedule”, click Always.
  - Click “Apply”.
iii. Open up Audio Port connection
   
 
 
  - Click “Enabled”.
  - On the “Name” field, type in a name (could be anything) for youy camera.
  -
On the “Private IP” field, type in the local (internal) IP address of your camera. You can locate the local IP address of your camera by using Installation Wizard.
  - On the “Protocol Type” field, select TCP.
  - On the “Private Port” field, type in 5002 for first camera, 5005 for second camera, 5008 for third camera, and so on.
  -
On the “Public Port” field, type in 5002 for first camera, 5005 for second camera, 5008 for third camera, and so on.
  - For “Schedule”, click Always.
  - Click “Apply”.
iv. Open up Video Port connection
   
 
 
  - Click “Enabled”.
  - On the “Name” field, type in a name (could be anything) for youy camera.
  -
On the “Private IP” field, type in the local (internal) IP address of your camera. You can locate the local IP address of your camera by using Installation Wizard.
  - On the “Protocol Type” field, select TCP.
  -
On the “Private Port” field, type in 5003 for first camera, 5006 for second camera, 5009 for third camera, and so on.
  -
On the “Public Port” field, type in 5003 for first camera, 5006 for second camera, 5009 for third camera, and so on.
  - For “Schedule”, click Always.
  - Click “Apply”.
  2. If everything done correctly, you will have the entry like the following.
     
   
  3.
Repeat step (i), (ii), (iii), (iv) if you have more than one CISEYE IP camera. No same port number is allowed. (Example below is setting port forwarding for 3 IP cameras in DLink router)
     
   
 
 
(B) Linksys Router
 
  1.
To do port forwarding in Linksys router, click on “Application & Gaming” tab and choose “Port Range Forward” link. And do the following steps.
   
i. Open up HTTP connection
   
 
 
  - On the “Application” field, type in a name (could be anything) for your camera.
  -
On the “Start” field, type in 80 for first camera, 81 for second camera, 82 for third camera, and so on.
  -
On the “End” field, type in 80 for first camera, 81 for second camera, 82 for third camera, and so on.
  - On the “Protocol Type” field, select “TCP”.
  - Type in local IP address of your camera in “IP Address” field.
  - Check “Enable”.
  - Click “Save Settings”.
ii. Open up Control Port, Audio Port and Video Port connection
   
 
 
  - On the “Application” field, type in a name (could be anything) for your camera.
  -
On the “Start” field, type in 5001 first camera, 5004 for second camera, 5007 for third camera and so on.
  -
On the “End” field, type in 5003 for first camera, 5006 for second camera, 5009 for third camera, and so on.
  - On the “Protocol Type” field, select “TCP”.
  - Type in local IP address of your camera in “IP Address” field.
  - Check “Enable”.
  - Click “Save Settings”.
  2.
If you do port forwarding for 1 IP camera only, you will end the port forwarding setting after click “Save Settings” above.
  3.
If you have more than 1 IP camera, then you need to repeat step (i) and (ii) to complete Port forwarding for all of your IP cameras. (Example below is setting port forwarding for 3 IP cameras)
     
   
Note :  
 
1. Please refer to www.portforward.com for other router models port forward setting.
2.
Please don’t hesitate to call CISEYE 03-9132 9151 technical department if you need further assist.
  Δ Top
 
  6.    Can I assign a name for my IP camera's URL, rather then access it with numeric IP address?  
 
Yes. But you need to register a DDNS account to allow you to have a name for your IP camera. Please refer to “How to register DDNS account for my IP camera?” for guide.
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  7.    How to register DDNS account for my IP camera?  
 
1. To do this DDNS setting, you must connect to Internet.
2.
You must get your modem connected and setting in router for Internet connection done in router. If you face problem in this, please go for following steps.
 
(A) DLink Router
 
  1. Click “Home” tab and choose “WAN” button to do the following.
     
   
 
 
(B) Linksys Router
 
  1. Click “Setup” tab and choose “Basic Setup” link to do the following.
     
   
3. Go to www.dyndns.org for DDNS Register to create a new account.
4. Click on “Create Account”. And do the following.
   
 
5.
After you submit the form above, an confirmation email will be sent by DynDNS to your email address which you enter in the form. Within the email, you'll given a link to activate your DDNS account.

Note : All non-confirmed accounts are automatically deleted after 48 hours.
6.
With the given link, you will linked to a page as the following. Enter “username” and “password”, which you enter to register the DDNS account in form above. Then click “Login”.
   
 
7. After clicked “Login”, another page will be shown as the following. Click on “Manage host...”.
   
 
8. Click on “” Dynamic DNS”.
   
 
9. Click on “Add Host”.
   
 
10. Enter “Hostname” and select “dyndns.org” as your DDNS extension. Then click “Add Host”.
   
 
11. Hostname Created” page will be shown as the following.
   
 
12. Setting DDNS in router. Open configuration page of router.
   
 
(A) DLink Router
 
  1. Click “DDNS” button at the left in “Tools” page. And enter information as the following.
     
   
 
 
(B) Linksys Router
 
  1. Click “Setup” tab and choose “DDNS” button to do the DDNS setting in router.
     
   
13. Now, you access your IP camera with DDNS you set.
   
 
 
Enter DDNS (For example as above, the DDNS is ciseye.dyndns.org) in web browser URL bar.
 
If everything set properly, you can access the IP camera with DDNS rather than use IP address (For example, the IP address for the IP camera in this user guide is 192.168.0.55).
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  8.    Is setting for wired and wireless IP camera same?  
 
No. They are slightly different. Please click here to see the setting for wireless IP camera.
  Δ Top
 
 
  VIDEO LOSS
 
  1.     What to do when video loss?  
 
Sometimes you might be facing IP camera video viewing problem, but don’t be panic. Unable to view your IP camera might be caused by several issues. The followings list down the common problem areas and solutions that might help you.
 
STEP 1 ~ CHECK CAMERA
 
Checklist 1 : Camera Power
To ensure the camera works, the first thing that has to be done is to ensure the camera power is on. Is the camera power on?
Yes, please proceed to checklist 2  
  No, switch “ON” camera power now  
 
Checklist 2 : Camera LED Indicator
Camera LED indicates the status of camera in operating network mode. Refer to the table below for LED checking. If camera LED indicator is in fail mode, kindly check the camera configuration. Does this help you solve the problem?
  Model   Success   Fail
  CIP 100 Series   Blue Light Flashing   Red Light Flashing
  CIP 200 Series   Green Light Flashing in Activity Mode   No Light Flashing in Activity Mode
  Yes, this solves the problem.  
  No, I still having the same problem (Please proceed to checklist 3)  
 
Checklist 3 : Camera Setting
Proper setting must be configured first before camera can be viewed either in LAN or Internet connection. Have you done the camera configuration?
Yes, but I still having the same problem (Please proceed to checklist 4)  
  No, kindly set the camera configuration now  
 
Checklist 4 : Heating
Sometimes camera might get hang due to the heating or non-stop operating issue. Check the camera temperature as if it is too heat, try to switch off and on again. Does this help you solve the problem?
Yes, this solves the problem.  
  No, I still having the same problem (Please proceed to checklist 5)  
 
Checklist 5 : Camera Lens
If camera lens not adjust properly, the video image might look blur or not clear. Try to adjust the lens till to the best look position.
Yes, this solves the problem.  
  No, I still having the same problem (Please proceed to STEP 5)  
 
STEP 2 ~ CHECK ROUTER & MODEM
 
Checklist 1 : Router & Modem Power
Check the router or modem power indicator light and if no light is on, kindly power on the router and modem. Are you still having the same problem?
Yes, please proceed to checklist 2  
  No, this solves the problem.  
 
Checklist 2 : Router Port Forwarding
Port forwarding is not needed if camera is used for locally view (through LAN connection). However for Internet view, port forwarding must be configured in router in order to open the necessary ports for transmission purpose. Is this work?
Yes, this solves the problem  
  No, I still having the same problem (Please proceed to checklist 3)  
 
Checklist 3 : Environment Factor
Router or modem might get hang due to the heating or non-stop functioning issue. The best way to solve this problem is to switch off and on again after 5 minutes. Are you still having the same problem after getting this done?
Yes, I still having the same problem (please proceed to STEP 5)  
  No, this solves the problem  
 
STEP 3 ~ CHECK LAN Connection
 
Checklist 1 : Loose Cable
If the network cable such as router, modem and camera cable is not connected properly, you might be encountering Internet problem which indirectly cause you not be able to view the camera. If the cable is loose, try to tighten up the network cable into LAN port. Are you still having the same problem after getting this done?
Yes, I still having the same problem (please proceed to checklist 2)  
  No, this solves the problem  
 
Checklist 2 : LAN Connection
“LAN Connection” must be enabled in Network Connections as disabled LAN connection will cause the LAN not functions well. Go to network connection and check for LAN connection status. Does this help you solve the problem?
Yes, this solves the problem  
  No, I still having the same problem (please proceed to STEP 5) if it is wired connection  
  No, I still having the same problem (please proceed to checklist 3) if it is wireless connection  
 
Checklist 3 : Wireless Setting
If you are using wireless connection, try to check for the camera wireless setting. Camera wireless setting must be match with router wireless configuration. Wrong setting might cause the network camera dysfunction.
Yes, this solves the problem  
  No, I still having the same problem (please proceed to STEP 5)  
 
STEP 4 ~ CHECK WAN Connection
 
Checklist 1 : Broadband Account
If you can’t connect to the Internet, please ensure that you have typed in the user id in userid@streamyx format. Please re-type them and try again. Does this help you solve the problem?
Yes, this solves the problem  
  No, kindly contact relevant Broadband connection center for help  
- Streamyx Customer Service Center : 1300 88 9515
- Jaring Customer Service Center : 603-8991 7080
- Maxis Customer Service Center : 1-800 82 1919
 
STEP 5 ~ CALL FOR CISEYE TECHNICAL SUPPORT
 
If none of the above steps solve your problem, please call our Customer Technical Support Center at
603-91329152 for further assistance.
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  RECORD / PLAYBACK
 
   1.    Can I burn all surveillance record in CD? How?  
 
Yes. Please follow the steps below :
1. Open CISEYE's 16-CH Smart VS-IP Recorder – Monitor program.
2. Click on “Configurations” .
3. Choose “Global Settings”, window as the following will be shown.
   
 
4.
Under “Directory Settings”, you can check the location that your Snapshot, Recording and Scheduler record are saved.
5.
Open your burning program, and select item from C drive -> VrmssDB_N folder (example from window above) -> burn.
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  2.    Can I still playback the recording file after I burn it into CD?  
 
Yes. Providing you have CISEYE's Playback for Smart VS-IP Surveillance System. Or you can open with some common media tools if you convert recording data into AVI format before burn into CD. There is a function of converting recording data into AVI format in CISEYE's Playback for Smart VS-IP Surveillance System
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   3.    How can I delete recorded data in my hard disk?  
 
You can delete the recorded data with steps below :
1. Open CISEYE's 16-CH Smart VS-IP Recorder – Monitor program.
2. Click on “Configurations”.
3. Choose “Global Settings”.
4. Under “Backup Location Select”, you can select which camera's recorded data to be deleted.
5.
Check the camera which u hope to delete the recorded data for it. For example, recorded data for camera “_2” is checked to be deleted.
 
 
6. Click on “Delete” to make the deletion.
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   4.    How to playback my recorded data?  
 
1.
You open CISEYE's Playback for Smart VS-IP Surveillance System, and select which camera do you prefer to playback the record under “Location”.
   
 
2. If the camera is not set to record the surveillance, the following window will be prompted.
   
 
3. You can playback recorded video in window like the following.
   
 
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   5.    Why the recording action is stop after my PC or notebook is restart?  
 
There is two type of recording in CISEYE's 16-CH Smart VS-IP Recorder – Monitor program. In your case, might be because of you click on record button in the Home page. The recording is a temporarily recording, which means the recording will run from the button is clicked until the PC or notebook is turn off. To do continuous recording, you might have to use scheduling tool in CISEYE's 16-CH Smart VS-IP Recorder – Monitor program.
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   6.    What can the scheduling tool do for me?  
 
The scheduling tool allows to make individual schedule for each channel (if you have more than 1 camera or channel). It is also allow automatic period recording.
  Δ Top
 
   7.    What is the common media tool which can support AVI format video?  
 
The common media tools which can support AVI format video are :
 
  Windows Media Player
  Real Player
  WinAmp
  DivX Player
  Apple QuickTime Player
  Δ Top
 
 
  AUDIO / VIDEO / image/ TIME
 
   1.    I cannot hear any sound while watching.  
 
If there is “V_ONLY” shown above the image, click on connection type to uncheck “Disable audio”. If there is “V” shown instead of “AV”, the sound card in your PC may not have been properly installed. If “AV” is shown, check the audio source of the IP Camera, make sure you are using internal or external microphone.
  Δ Top
 
  2.    Why can I not watch video from the IP camera after it is authenticated?  
 
There are many possible scenarios regarding this problem,
 
1.
If you have just installed the IP Camera and are unable to watch the video, check if the heartbeat LED is blinking or the lens cap is off. If the heartbeat LED is dim, perform the software installation again.
2.
If the IP Camera is well installed and you are accessing the IP Camera for te first time using Internet Explorer, adjust the security level of Internet Explorer to allow installation of plug-ins.
3.
If the problem still exists after adjusting, and the message over the image window is showing “connecting”, the network traffic may be too crowded.
  Δ Top
 
   3.    The image is not clear enough?  
 
Rotate the lens to adjust the focus after the IP Camera has been installed in the proper position. The image settings and white balance can be fine tuned to achieve the best visual effect. Also notice the power line frequency must match the local utility to synchronize and minimize the effect of flickering florescent lights.
  Δ Top
 
   4.    Why does the image not refresh regularly?  
 
Some anti-virus programs filter the received web content. It takes time to perform data examination and affect the streaming application such as that of the IP Camera. However, it only affects the HTTP mode of the IP Camera. If the network allows only HTTP mode, disable the web filtering function of the anti-virus program temporarily. During this period, the user should be aware of the risk of malicious network activity.
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   5.    Why is the timestamp different from the system time of my PC or notebook?  
 
The timestamp is based on the system time of the IP Camera. It is maintained by a real-time clock inside and can be automatically synchronized with the time-server if the IP Camera is connected to the Internet and the Internet and the function is enabled. Differences of several hous may result from the time zone setting.
  Δ Top
 
 
  OTHERS
 
   1.    How to insert camera in CISEYE's 16-CH Smart VS-IP Recorder – Monitor program?  
 
To insert new camera into CISEYE's 16-CH Smart VS-IP Recorder – Monitor program, you need to follow the steps below :
1. Open CISEYE's 16-CH Smart VS-IP Recorder – Monitor program.
2. Go to “Configurations”.
3. Click on “Camera Configuration”.
 
   
 
 
4. Click on “Insert”.
 
   
 
 
5. “Insert New Channel” window as the following will be prompted.
 
   
 
6. Insert the URL of camera in “Address”. The URL can be as following.
 
 
  DDNS (example : abc.safe100.net or abc.dyndns.org) – for remote viewing.
    OR
  IP address (example : 192.168.0.56) – for local viewing.
7.
Set the port number which is next to “Address”. By default is 80, please refer to equipment schedule before insert for the port number.
8. Insert root password for the camera in “Password”.
9. Click on “Save” to save the setting.
 
   
 
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  2.    I have opened motion detection windows but it cannot work.  
 
If the motion detection windows are set up and names are given, check to see if the function is checked on the first line. While it is enabled, adjust the sensitivity and percentage to monitor the level indicator for best watching.
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   3.    What if I forget my password?  
 
After the administrator's password has been assigned, every access to the IP Camera needs authentication. If you are one of the managed users, you have to ask the administrator for the password. If you are the administrator, there is no way to recover the root password except by restoring the factory default settings.
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   4.    Why can I not access the IP Camera when I set up some options in the application?  
 
Since the IP Camera is a “network camera”, any incorrect network settings will make it inaccessible. If this happens, restore the factory default settings.
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   5.    I have installed a wireless IP camera. Why sometimes I can't do viewing from it?  
 
First of all, go to check “What to do when video loss?”. If you face no problem from these, then please check the following :
 
Do and Don’t during the installation of wireless IP Camera

The advent of wireless technology not only ease the wired installation process (eliminate the need of pulling wire and network cable), it also brings variety conveniences to people. However, the performance or throughput is not as good as it proposes. Current wireless technology is still not yet mature. Enhancements or improvements still need to be in place as long as the wireless limitations not getting solve.
 
 1. Interference problem from other non-802.11 devices
   
 
One of the serious interferences is caused by other 2.4 Ghz frequency band devices interferences such as microwave ovens, cordless phones, Bluetooth, outdoor microwave links, wireless game controllers, Zigbee, fluorescent lights and radio frequency. The 802.11g devices cannot recognize other wireless signal as long as the signal output is not from 802.11 standard devices. Although other devices also carry 2.4Ghz frequency band, the 802.11 standard products will only recognize it as “noise” instead of wireless signal. These non-802.11 types of interference typically don’t work cooperatively with 802.11 devices; can cause significant loss of throughput. In addition, they can cause secondary effects such as rate back-off – where transmissions caused by interference trick the 802.11 devices into thinking that they should use lower data rates than appropriate. To reduce the interference, avoid placing near other non-802.11 devices that carry the same transmission frequency band.
 2. Overlapping Channel Problem
   
 
There are total of 13 channels available for 802.11 devices, but only three of them are nonoverlapping channel – channel 1, 6, 11. These less interference channels will provide best transmission signal range. Furthermore, try to avoid having the same wireless channel within certain range or same environment as collision and interference may cause the signal range and output drops.
 3. Construction material
   
 
Away the wireless devices from construction materials (not as solid objects but more like translucent panels with varying opacity) as it will absorb the wireless signal and thus wireless range will be shorten. In addition, metal object (filling cabinets, steel shelving and etc) will also cause the signal range drops. Away from placing near aquarium, as water weakens high-frequency radio waves. Watch out, too, for utility rooms and attic spaces that might be lined with foil-backed insulation or metal firewalls or doors. In addition, aluminum siding or window-screens could cause the signal drops.
 4. Wireless Mode
   
 
The 802.11g devices is a backward compatible product where it can operate in B or G mode. However, mixing mode will cause the packet transmission performance drops subsequently. Try to set the wireless router in G mode only to minimizing the impact, if all devices using the 802.11g standard,
 5. Finding a best location
   
 
The least expensive thing that can do to make things better in WLAN-land is to locate your Access point or wireless router as close as possible to the area where you need the best wireless connection. You can either put your router on top of the cabinet or the better is to put wireless router as higher as possible.
 6. Apply wireless analyzer tool
   
 
Fully utilizing wireless analyzer or site survey tools to check and to analysis the wireless throughput. It will help you understand better about the signal range as well as picking a best location.
 7. Wireless Security
   
 
Don’t let unauthorized users tapping into your wireless network. Setting password encryption for your wireless network.
 8. Disable SSID broadcast
   
 
Although this is not a best protection method, it still can limit other people to browse though the wireless network. Best to not broadcast the SSID to public.
 9. Applying AP or Signal Boosting device
   
  Applying AP to extend the wireless range if receiver side is too far away from the wireless router.
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